Training That Goes Beyond the Lecture
Mediation Role-Play
Participants practice serving in the mediator role through structured simulations and receive feedback to strengthen communication, neutrality, process management, and problem-solving skills.
Disputant Experience
Participants experience mediation from the perspective of disputing parties, building an understanding of party interests, communication barriers, emotions, and the mediator’s role in facilitating resolution.
Observation & Feedback
Participants observe mediation exercises and participate in guided debriefing and feedback to identify effective techniques, ethical considerations, and opportunities for professional development.
Professional Mediation Training
Bagby Resolution Group provides live, interactive mediation training designed to develop practical skills in conflict resolution, negotiation, ethics, communication, and the mediation process.
Training
40-Hour Basic Mediation Training
Bagby Resolution Group’s 40-Hour Basic Mediation Training is a live, interactive professional training program designed to provide participants with a comprehensive foundation in mediation and alternative dispute resolution.
The program incorporates mediation theory and process, conflict resolution, effective communication, negotiation, ethics and professional responsibility, Texas alternative dispute resolution principles, and practical application.
Participants engage in interactive instruction, structured exercises, mediation simulations, role-play, group discussion, and skills practice designed to develop practical mediation competencies.
40 Classroom Hours • Live & Interactive • Practical Skills Development • Certificate of Completion
Participants must satisfy the program’s attendance and participation requirements to receive documentation of successful completion of the full 40-hour training.
What you will learn
Mediation Foundations
Conflict & Negotiation
Mediation Foundations
Mediation theory, mediator roles, ADR models, and the fundamentals of effective dispute resolution.
Texas ADR Principles
Conflict & Negotiation
Mediation Foundations
Texas ADR law and procedures, mediator qualifications, confidentiality, and professional responsibilities.
Conflict & Negotiation
Conflict & Negotiation
Conflict & Negotiation
Conflict analysis, interest-based negotiation, problem-solving, option generation, and managing challenging disputes.
Communication Skills
Ethics & Professional Practice
Conflict & Negotiation
Active listening, questioning, reframing, neutral language, clarification, and productive communication techniques.
The Mediation Process
Ethics & Professional Practice
Ethics & Professional Practice
Opening, information gathering, issue identification, caucus, negotiation, agreement development, and closure.
Ethics & Professional Practice
Ethics & Professional Practice
Ethics & Professional Practice
Impartiality, confidentiality, conflicts of interest, informed consent, power imbalances, boundaries, and ethical decision-making.
What You’ll Learn
Our 40-Hour Basic Mediation Training combines foundational knowledge with practical application to develop effective mediation and conflict-resolution skills.
1. Mediation Foundations
Explore mediation theory, mediator roles, dispute-resolution models, and the relationship between mediation and other ADR processes.
2. Texas ADR Principles
Examine the Texas legal framework affecting mediation, ADR procedures, mediator qualifications, confidentiality, and professional responsibilities.
3. Conflict & Negotiation
Develop skills in conflict analysis, interest-based negotiation, problem-solving, option generation, and managing challenging disputes.
4. Communication Skills
Practice active listening, effective questioning, reframing, neutral language, clarification, and techniques for facilitating productive communication.
5. The Mediation Process
Learn how to structure the mediation process from opening statements and information gathering through caucus, negotiation, agreement development, and closure.
6. Ethics & Professional Practice
Address impartiality, confidentiality, conflicts of interest, informed consent, power imbalances, professional boundaries, ethical decision-making, and mediator practice considerations.
Attendance & Course Completion Requirements
1. Full Attendance Required
Participants seeking a certificate documenting completion of the full 40-hour program must attend the complete training. Attendance is documented throughout the course, including live virtual or in-person instructional sessions.
2. Active Participation
Participants are expected to actively engage in instructional activities, discussions, exercises, mediation simulations, role-play, observation, and feedback activities. Completion requires participation in required experiential components of the program.
3. Certificate of Completion
A Certificate of Completion documenting the applicable training hours will be issued to participants who satisfy the program’s attendance, participation, and course-completion requirements.
Training Records: Bagby Resolution Group maintains appropriate course records, including attendance and completion documentation, in accordance with its training policies and applicable program requirements.
Training Standards & Professional Alignment
40-Hour Training Standards
Our 40-Hour Basic Mediation Training is structured around recognized Texas mediation-training standards, including mediation theory, communication, negotiation, ethics, Texas ADR principles, practical skills development, role-play, observation, and participant feedback..
Live & Interactive Instruction
The 40-hour program is designed for live, interactive delivery. Participants engage directly with instructors and other trainees through discussion, exercises, simulations, mediation role-play, observation, and guided feedback.
Professional Training Documentation
Bagby Resolution Group maintains course curriculum, attendance records, participant evaluations, training materials, and completion documentation to support consistent delivery and verification of training hours.
TMTR’s standards specifically call for full participation, individual feedback, participant evaluations, attendance documentation, and written documentation of the hours completed.
Meet Your Instructor
Mediator • Arbitrator • ADR Professional
Joycelyn Bagby brings professional experience in mediation, arbitration, complex insurance claims, healthcare dispute resolution, and alternative dispute resolution. Her background combines practical dispute-resolution experience with claims analysis, negotiation, and professional training.
Her ADR experience includes service as a Texas Department of Insurance mediator, Texas Comptroller arbitrator, and federal No Surprises Act dispute-resolution professional, along with training in basic and family mediation.
Texas Department of Insurance Mediator
Texas Comptroller Arbitrator
Federal No Surprises Act Dispute Resolution
Basic & Family Mediation Training
Complex & Litigated Claims Experience
Who Should Attend?
This training is designed for professionals and individuals seeking practical mediation, negotiation, conflict-resolution, and dispute-resolution skills.
Legal & ADR Professionals
Attorneys, paralegals, mediators, arbitrators, and professionals working in dispute resolution.
Insurance & Claims Professionals
Adjusters, claims professionals, risk-management professionals, and others responsible for resolving complex disputes.
Healthcare Professionals
Healthcare administrators, providers, case managers, and professionals involved in healthcare disputes or patient-facing services.
Human Resources & Management
HR professionals, supervisors, managers, and organizational leaders who regularly navigate workplace conflict.
Community & Social Services
Social-service professionals, community leaders, nonprofit professionals, educators, and others who help individuals navigate conflict.
Aspiring Mediators
Individuals interested in developing foundational mediation skills or exploring professional opportunities in alternative dispute resolution.
Mediation Training Interest & Registration
Frequently Asked Questions
Yes. Training may be offered through live, interactive virtual sessions and/or in-person instruction, depending on the scheduled course.
No. Prior mediation experience is not required unless otherwise stated for a specific course.
Yes. Participants seeking documentation of completion of the full 40-hour program must satisfy the course’s attendance and participation requirements.
Yes. The course includes interactive exercises, simulations, role-play, observation, and guided feedback to support practical skill development.
Participants who successfully satisfy the applicable course requirements receive a Certificate of Completion documenting the training completed.
No. Completion of the course documents mediation training. Individual credentialing, court-roster eligibility, appointments, or other professional qualifications may involve separate requirements.
Bagby Resolution Group provides mediation, arbitration, and other neutral dispute resolution services. Joycelyn Bagby does not represent either party and does not provide legal, tax, financial, or other professional advice. Information on this website is general and is not a substitute for independent professional advice. Submitting an inquiry does not create an engagement or establish Joycelyn Bagby as the neutral in a matter. An engagement begins only after conflict review, acceptance of the matter, and execution of the applicable agreement. Mediation communications are confidential only to the extent provided by applicable law and agreement.
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